Routine appointments up to 6 weeks ahead to see the Doctor or Nurse can be made by:
· Attending the surgery reception during opening hours (opening hours)
· Telephoning the surgery during opening hours. The appointment telephone number is 0844 477 8989.

 if you want a routine appointment please phone after 10.30 when the phone lines are less busy.

Hints & tips for Appointment Booking

You can also use the online booking facility by following the link below after completing an online registration form at the practice.  Please ask at reception for details.

                                        https://access.e-mis.co.uk/default.asp?cdb=2020

Please note when booking appointments online the system will ask you for a reason.  We would very much appreciate that you use this space to give us a contact telephone number in case we need to contact you urgently with regard to the appointment

Urgent appointments
If you feel that your problem cannot wait until the appointment offered to you please tell the receptionist. She will then try and see if you can be fitted in earlier. If the problem is perceived to be so urgent that you need to be seen the same day please ring as soon after 8.00am as possible; either you will be fitted in to a routine surgery or offered an appointment in the Emergency Surgery which is only available for medical emergencies that cannot wait until the following day, when all other available appointments for the day have been filled.

Please note we DO NOT deal with dental problems. Please contact your dental surgery.

For emergency dental treatment please contact either your dentist or Bromley PCT 020 8776 3685 or Kings/Guys Hospital 020 8299 5509 and you will be given details of how to access dental services out of hours

Child Health Surveillance and routine children's immunisations
Theses services are part of a National program and target children at specific ages. Appointments for theses services and clinics will usually be sent to you automatically. If you have any concerns about this then please contact the surgery or your Health visitor.

Minor surgery
Appointments for this clinics can only be made at the request of the doctor or nurse. You will usually be asked to report to the receptionist and advice her that you have been asked to make the relevant appointment. An appointment date and time will then be sent to you. If the given appointment is inconvenient for you then please phone the surgery and rearrange it.

Appointment with the Surgery counsellor
An appointment with the surgery counsellor can only be made at the request of the doctor or nurse. A written referral, by the doctor or nurse, has to be made to the counsellor who will then acknowledge receipt of the referral and subsequently send you an appointment.

Midwife (ante-natal care)

A Midwife is a nurse who is trained to care for expectant mothers and their new born babies.  Generally a Midwife will look after a pregnant woman from the time they have been booked for their ante-natal care until 10 days after the birth of the baby.  They will provide most of the care during your pregnancy.

Our ante-natal clinics are run on a Wednesday afternoon between 2 PM and 4.30 PM.

Health Visitors

Health visitors are nurses who have had additional training to care for the family.  Traditionally they have looked after the needs of mothers from 10 days after the birth, a point at which the Midwife relinquishes care.  They are also the first port of call if you have any concerns about your child.  Again, traditionally, they will remain involved in the care of your child until he/she is 5 years old.  Our Health Visitors work from the Willows clinic, Redhill, Chislehurst (next to Redhill Primary School).

Health Visitors for the Elderly

Health Visitors also care for the needs of Elderly people and are always willing to attend an elderly person by appointment to discuss any special needs that they may have.

Contact the Health Visitors on: 020 84671631

Phlebotomy (blood letting)

If the doctor or nurse has asked you to have a blood test then you are required to attend one of the local phlebotomy services.  We regret that the surgery can not make appointment for patients to have their blood taken at the surgery.  We do make exceptions for the elderly.  The blood form will inform you of the opening times for the service.  There is also a service from the church hall on Court Farm road, Mottingham;                

Did Not Attends (DNA's)
Each year at least 1000 patients do not keep their booked appointments. This equates to one whole 3-hour surgery each week or 2 days of a doctors time per month or almost 5 weeks of a doctors time a year. Time that could otherwise be used to improve services for you. Please be considerate, if you are unable to keep an appointment then please inform us so that we can use that appointment for someone else.

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