How to make appointments
Appointment requests are currently triaged and you will be invited to attend the surgery for a face to face consultation where the clinician feels this is required
The Chislehurst Medical Practice provides bookable routine patient appointments with the Doctors and Nurses. These routine appointments are for 10 minutes. Sometimes patients need longer and sometimes patients want 2-3 things managed in that visit. Where possible the Doctors and Nurses try and do this but sometimes this may not be possible and the Doctor or Nurse may ask you to re-book. We would ask you to respect this. If you know that you will need longer than 10 minutes then please consider booking a longer appointment.
Telephone appointments are available to be booked via reception. Please note we are unable to give a advice or book a telephone consultation for a patient who is outside the UK. If you are abroad you should seek advice from the nearest local service or contact us on your return.
E consultation is available via the website for all ages from 6 months- see link on homepage
Routine appointments up to 6 weeks ahead to see the Doctor or Nurse can be made:·
Via the website (initially you will need to come into the surgery to register for this service & bring photo ID with you). GP, Advanced Nurse Practitioner and (due to the different specialisms within the nursing team) specialist nursing appointments only which are indicated by the type of appointment e.g. diabetic asthma
All other nursing appointments need to be booked by telephone please including cervical smears since Advanced Nurse Practitioners do not deal with routine nursing
- Telephoning the surgery during opening hours.
0208 295 2464
- Attending the surgery reception during opening hours - from March 2020 NOT CURRENTLY AVAILABLE DUE TO COVID RESTRICTIONS
Choice of Practitioner
All patients have the right to express a preference for a particular practitioner; this should be stated when speaking to the reception staff at the time of booking. Staff will aim to offer you the next available non-urgent appointment. If your need is more urgent then please tell the staff and they will aim to offer you a sooner appointment but cannot guarantee with which practitioner
If you want a routine appointment please phone after 10.30 when the phone lines are less busy.
If you feel that your problem cannot wait until the appointment offered to you please tell the receptionist. She will then try and see if you can be fitted in earlier. If the problem is perceived to be so urgent that you need to be seen the same day please ring as soon after the practice opens (see opening hours for daily information) as possible; either you will be fitted in to a routine surgery, offered an appointment at another local site (see below) or invited to attend the Emergency Surgery which is only available for medical emergencies that cannot wait until the following day, when all other available appointments for the day have been filled.
Bromley GP Alliance
Each day there will be additional appointments available for booking, released each day at three other sites:-
Orpington ( Orpington health & Wellbeing centre 19 Homefield Rise BR6 0FE) and
Beckenham (Cator Medical Centre based at Beckenham Beacon, 379 Croydon Rd BR3 3QL)
Bromley (Crown Medical Centre 3 Mackintosh Street, Bromley, Kent, BR2 9GT )
where you can be seen by a Bromley based GP between the hours of 16.00 and 19.40.
In addition there are pre bookable appointments at these sites on a Sunday morning released 4 weeks in advance and also Saturday morning appointments released the preceding Monday morning.
N.B You must contact Chislehurst Medical Practice to access these appointments
To cancel an appointment at any of the Hub sites please telephone 0203 813 4930
Please note we DO NOT deal with dental problems. Please contact your dental surgery.
For emergency dental treatment please contact either your dentist or Bromley PCT 020 8776 3685 and you will be given details of how to access dental services out of hours
New Patient Health Checks
Can be booked with Reception following registration
Did Not Attends (DNA's)
Each year at least 1000 patients do not keep their booked appointments. This equates to one whole 3-hour surgery each week or 2 days of a doctors time per month or almost 5 weeks of a doctors time a year. Time that could otherwise be used to improve services for you. Please be considerate, if you are unable to keep an appointment then please inform us so that we can use that appointment for someone else. This can be done 24 hours a day 7 days a week using the telephone messaging service on the main surgery number Option 2.